{"id":28,"date":"2025-09-04T19:20:51","date_gmt":"2025-09-04T19:20:51","guid":{"rendered":"https:\/\/cxssa.co.za\/?page_id=28"},"modified":"2025-09-07T11:16:58","modified_gmt":"2025-09-07T11:16:58","slug":"about-cxs","status":"publish","type":"page","link":"https:\/\/cxssa.co.za\/index.php\/about-cxs\/","title":{"rendered":"About CXS"},"content":{"rendered":"\n<div class=\"softlite-block-div\" id=\"softlite-block-j4e8scw7\">\n<nav class=\"softlite-block-div\" id=\"softlite-block-g1xhmira\">\n<div class=\"softlite-block-basic-text\" id=\"softlite-block-fuprllf5\">CX Symposium<\/div>\n\n\n\n<a href=\"#register\" class=\"softlite-block-button\" id=\"softlite-block-nlluq2b5\">Register Now<\/a>\n<\/nav>\n\n\n\n<section class=\"softlite-block-div\" id=\"softlite-block-hz20g2i3\">\n<div class=\"softlite-block-div\" id=\"softlite-block-wwpau68a\">\n<div class=\"softlite-block-div\" id=\"softlite-block-cz5sa100\">\n<div class=\"softlite-block-div\" id=\"softlite-block-j2e3nma4\">\n<span class=\"softlite-block-basic-text\" id=\"softlite-block-g2q6ut5n\">Customer Experience<\/span>\n\n\n\n<h1 class=\"softlite-block-heading\" id=\"softlite-block-ye6gt60x\">About The Customer Experience Symposium<\/h1>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-neyjou9y\">South Africa&#8217;s premier gathering for CX professionals shaping the future of customer engagement.<\/p>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-eiuefplg\">\n<div class=\"softlite-block-div\" id=\"softlite-block-uvbf7hi7\">\n<div class=\"softlite-block-basic-text\" id=\"softlite-block-tbdyk28n\">Event Starts In<\/div>\n\n\n\n<div class=\"softlite-block-basic-text\" id=\"softlite-block-olpj6u9o\">27 Oct 2025<\/div>\n<\/div>\n\n\n\n<a href=\"#register\" class=\"softlite-block-button\" id=\"softlite-block-xvm4i2eu\">Register Now<\/a>\n<\/div>\n<\/div>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-tl87wggw\">\n<img decoding=\"async\" class=\"softlite-block-image\" id=\"softlite-block-cvvxtecd\" src=\"https:\/\/images.unsplash.com\/photo-1522071820081-009f0129c71c\" alt=\"Team Meeting\" title=\"\"\/>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"softlite-block-div\" id=\"softlite-block-yoomqsom\">\n<div class=\"softlite-block-div\" id=\"softlite-block-kya2yj9d\">\n<h2 class=\"softlite-block-heading\" id=\"softlite-block-y0569z1o\">Our Mission<\/h2>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-txu9j834\">The Customer Experience Symposium exists to bring together the brightest minds in customer service, technology, and business strategy to collectively shape the future of customer experience (CX). We believe that great CX starts with empathy, data-driven insight, and a relentless focus on both the customer and the employee behind every interaction.<\/p>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-kiw3uxtq\">\n<div class=\"softlite-block-div\" id=\"softlite-block-g69gg4om\">\n<div class=\"softlite-block-div\" id=\"softlite-block-kikqxpt2\">\n<div class=\"softlite-block-custom-html\" id=\"softlite-block-ve7253of\"><i data-id=\"p3i1kqum\" class=\"qaqtud1g\"><\/i><\/div>\n<\/div>\n\n\n\n<h3 class=\"softlite-block-heading\" id=\"softlite-block-w2acofem\">Community<\/h3>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-tvwwt30l\">Connecting CX professionals across industries<\/p>\n<\/div>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-ie7qzaak\">\n<div class=\"softlite-block-div\" id=\"softlite-block-zv2oe719\">\n<div class=\"softlite-block-custom-html\" id=\"softlite-block-mhzx2dh8\"><i data-id=\"5586fry4\" class=\"b8p5g7pm\"><\/i><\/div>\n<\/div>\n\n\n\n<h3 class=\"softlite-block-heading\" id=\"softlite-block-fclqw53z\">Innovation<\/h3>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-ils75q5w\">Showcasing cutting-edge CX technologies<\/p>\n<\/div>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-jpx57bw5\">\n<div class=\"softlite-block-div\" id=\"softlite-block-kdeabpyi\">\n<div class=\"softlite-block-custom-html\" id=\"softlite-block-qpgaud9c\"><i data-id=\"6d7v8ie4\" class=\"y9t2x5cn\"><\/i><\/div>\n<\/div>\n\n\n\n<h3 class=\"softlite-block-heading\" id=\"softlite-block-ewu39djg\">Growth<\/h3>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-vbc4chfr\">Driving measurable CX improvements<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"softlite-block-div\" id=\"softlite-block-t827hc88\">\n<div class=\"softlite-block-div\" id=\"softlite-block-m787z8gd\">\n<h2 class=\"softlite-block-heading\" id=\"softlite-block-s5aaccod\">Who We Are<\/h2>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-zn3xju48\">\n<div class=\"softlite-block-div\" id=\"softlite-block-h5zse44q\">\n<img decoding=\"async\" class=\"softlite-block-image\" id=\"softlite-block-v1o3zm7d\" src=\"https:\/\/images.unsplash.com\/photo-1522202176988-66273c2fd55f\" alt=\"Conference Attendees\" title=\"\"\/>\n<\/div>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-y3u73qzd\">\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-l2qvnb6p\">Founded in 2023, the symposium has quickly become South Africa&#8217;s premier gathering for CX professionals. From humble beginnings in Cape Town, we&#8217;ve grown into a regional hub that now attracts senior leaders from across the continent.<\/p>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-b9kgdi45\">Our community is powered by the Customer Experience South Africa Association, whose members benefit from year-long resources including:<\/p>\n\n\n\n<ul class=\"softlite-block-div\" id=\"softlite-block-dlef9bjh\">\n<li class=\"softlite-block-basic-text\" id=\"softlite-block-am4r1zvf\"><i class=\"fa-check-circle mr-2 zq9opdna\" data-id=\"7vkxq9zf\"><\/i> Exclusive webinars and workshops<\/li>\n\n\n\n<li class=\"softlite-block-basic-text\" id=\"softlite-block-m43kxc8r\"><i class=\"fa-check-circle mr-2 uuc75qaf\" data-id=\"hsthy2lx\"><\/i> Thriving online magazine with industry insights<\/li>\n\n\n\n<li class=\"softlite-block-basic-text\" id=\"softlite-block-uhguaw2n\"><i class=\"fa-check-circle mr-2 j8xr9nhx\" data-id=\"3lejen3b\"><\/i> Networking opportunities with peers<\/li>\n<\/ul>\n\n\n\n<a href=\"#membership\" class=\"softlite-block-button\" id=\"softlite-block-hnog5lo9\">Learn About Membership<\/a>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"softlite-block-div\" id=\"softlite-block-h7t5pkh5\">\n<div class=\"softlite-block-div\" id=\"softlite-block-ivyox4y0\">\n<h2 class=\"softlite-block-heading\" id=\"softlite-block-wop5tjyz\">Our Growth Journey<\/h2>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-ky6kexbr\">\n<div class=\"softlite-block-div\" id=\"softlite-block-hcgclpvx\"><\/div>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-awf2ta5b\">\n<div class=\"softlite-block-div\" id=\"softlite-block-yckp9wnr\">\n<div class=\"softlite-block-div\" id=\"softlite-block-nnu1amby\">\n<h3 class=\"softlite-block-heading\" id=\"softlite-block-rtytswor\">August 2023<\/h3>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-w9e6ufka\">First Cape Town event with 87 attendees<\/p>\n<\/div>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-bcimwl4h\">\n<div class=\"softlite-block-custom-html\" id=\"softlite-block-mxjmk8e0\"><i data-id=\"ukksfsio\" class=\"exwesjhi\"><\/i><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-d81iynep\">\n<div class=\"softlite-block-div\" id=\"softlite-block-w6jecb4h\">\n<div class=\"softlite-block-custom-html\" id=\"softlite-block-sudsv9sd\"><i data-id=\"9tbu3uq9\" class=\"f8jiixi8\"><\/i><\/div>\n<\/div>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-w06hif8q\">\n<h3 class=\"softlite-block-heading\" id=\"softlite-block-kmmneql1\">March 2024<\/h3>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-ziygtnls\">Cape Town event with 144 attendees (65% growth)<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-fyf9da5h\">\n<div class=\"softlite-block-div\" id=\"softlite-block-jomuww0j\">\n<h3 class=\"softlite-block-heading\" id=\"softlite-block-oqaab6no\">August 2024<\/h3>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-sq80oryq\">Virtual edition with 126 participants worldwide<\/p>\n<\/div>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-rxnt142a\">\n<div class=\"softlite-block-custom-html\" id=\"softlite-block-oil7w5lu\"><i data-id=\"i0g4na5l\" class=\"tqrh7ss1\"><\/i><\/div>\n<\/div>\n<\/div>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-x7c2use7\">\n<div class=\"softlite-block-div\" id=\"softlite-block-wq1jqkzd\">\n<div class=\"softlite-block-custom-html\" id=\"softlite-block-gdsf0drb\"><i data-id=\"xnsq5ssd\" class=\"lyb3dr46\"><\/i><\/div>\n<\/div>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-ui1cjw92\">\n<h3 class=\"softlite-block-heading\" id=\"softlite-block-xpqqb7mw\">March 2025<\/h3>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-cpst8g22\">First Johannesburg event with 145 attendees<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-s06yge2g\">\n<div class=\"softlite-block-div\" id=\"softlite-block-vu68dyot\">\n<h3 class=\"softlite-block-heading\" id=\"softlite-block-gzvl7fp0\">October 2025<\/h3>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-v1l5d7bs\">Anticipating 150+ delegates at The Sky Hotel, Sandton<\/p>\n<\/div>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-viet6i29\">\n<div class=\"softlite-block-custom-html\" id=\"softlite-block-ms43qm9p\"><i data-id=\"t3lhq9qq\" class=\"ovf7o5xg\"><\/i><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"softlite-block-div\" id=\"softlite-block-u39rutjg\">\n<div class=\"softlite-block-div\" id=\"softlite-block-ogkcibr5\">\n<h2 class=\"softlite-block-heading\" id=\"softlite-block-cwrxv9g2\">What Sets Us Apart<\/h2>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-nhnxhfjo\">\n<div class=\"softlite-block-div\" id=\"softlite-block-lv8s177u\">\n<div class=\"softlite-block-div\" id=\"softlite-block-iddemhta\">\n<div class=\"softlite-block-custom-html\" id=\"softlite-block-odjmkd50\"><i data-id=\"ezbah79x\" class=\"umi8im48\"><\/i><\/div>\n<\/div>\n\n\n\n<h3 class=\"softlite-block-heading\" id=\"softlite-block-nfycg67b\">Dynamic Learning<\/h3>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-h3zjiycf\">Thought-provoking keynotes, panels, and workshops that dive deep into the latest CX trends\u2014from AI-driven chatbots to omni-channel engagement.<\/p>\n<\/div>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-jctdi09e\">\n<div class=\"softlite-block-div\" id=\"softlite-block-cf7jfl1o\">\n<div class=\"softlite-block-custom-html\" id=\"softlite-block-n5uyzmum\"><i data-id=\"pmlv25cc\" class=\"xvoerku4\"><\/i><\/div>\n<\/div>\n\n\n\n<h3 class=\"softlite-block-heading\" id=\"softlite-block-xjftbybh\">Networking Opportunities<\/h3>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-qtopwlcz\">Curated sessions that connect you with peers, potential partners, and industry influencers, turning conversations into lasting collaborations.<\/p>\n<\/div>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-y9y821ty\">\n<div class=\"softlite-block-div\" id=\"softlite-block-kc38j3t6\">\n<div class=\"softlite-block-custom-html\" id=\"softlite-block-lro8560v\"><i data-id=\"l94a53q1\" class=\"gmzx6pmc\"><\/i><\/div>\n<\/div>\n\n\n\n<h3 class=\"softlite-block-heading\" id=\"softlite-block-upm8sa05\">Industry Insight<\/h3>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-ni282abf\">Actionable knowledge on cybersecurity, employee experience, metrics, journey mapping, loyalty strategies, and more\u2014delivered by recognized experts.<\/p>\n<\/div>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-tqsouet1\">\n<div class=\"softlite-block-div\" id=\"softlite-block-wngudaku\">\n<div class=\"softlite-block-custom-html\" id=\"softlite-block-gpiaz9x2\"><i data-id=\"x0oxpwkx\" class=\"brjcvi1m\"><\/i><\/div>\n<\/div>\n\n\n\n<h3 class=\"softlite-block-heading\" id=\"softlite-block-rrv0agwh\">Technology Showcase<\/h3>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-oemugl0k\">Hands-on exposure to emerging tools that can transform how you interact with customers and analyze performance.<\/p>\n<\/div>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-n1zsso89\">\n<div class=\"softlite-block-div\" id=\"softlite-block-fpfjc5ga\">\n<div class=\"softlite-block-custom-html\" id=\"softlite-block-fwip9mnu\"><i data-id=\"hpydinq3\" class=\"tcopda3m\"><\/i><\/div>\n<\/div>\n\n\n\n<h3 class=\"softlite-block-heading\" id=\"softlite-block-bpr53w86\">Employee Engagement Focus<\/h3>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-jb35fdtj\">Proven tactics for boosting staff satisfaction, because happy employees create happy customers.<\/p>\n<\/div>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-lmucamwc\">\n<div class=\"softlite-block-div\" id=\"softlite-block-i8ma3lrc\">\n<div class=\"softlite-block-custom-html\" id=\"softlite-block-etbs3r5y\"><i data-id=\"970nnygs\" class=\"l9bhutyp\"><\/i><\/div>\n<\/div>\n\n\n\n<h3 class=\"softlite-block-heading\" id=\"softlite-block-zsy63lrk\">Community Growth<\/h3>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-jjbjlb7l\">Our LinkedIn community has grown from 507 to 2,460 followers, and our magazine serves 3,000 subscribers across 16 countries.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<section class=\"softlite-block-div\" id=\"softlite-block-azsnv3ru\">\n<div class=\"softlite-block-div\" id=\"softlite-block-wy1ilhbc\">\n<h2 class=\"softlite-block-heading\" id=\"softlite-block-jn0z5ahu\">Ready to Join Us?<\/h2>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-yfq92aow\">Reserve your spot today and be part of South Africa&#8217;s premier CX event.<\/p>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-mbiqip4r\">\n<a href=\"#register\" class=\"softlite-block-button\" id=\"softlite-block-ia0z16dj\">Register Now<\/a>\n\n\n\n<a href=\"#contact\" class=\"softlite-block-button\" id=\"softlite-block-qoxpwlrb\">Contact Us<\/a>\n<\/div>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-alx1gles\">\n<div class=\"softlite-block-div\" id=\"softlite-block-iww2vkz0\">\n<h3 class=\"softlite-block-heading\" id=\"softlite-block-d3l6p1vz\">Aloysius X Petersen<\/h3>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-hlksy6vg\"><i class=\"fa-phone-alt b06jfl92\" data-id=\"wogirt5y\"><\/i> 064 148 2345<\/p>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-gr73rfv7\"><i class=\"fa-envelope wri2wj5m\" data-id=\"6oo3uukz\"><\/i> aloysius@cx-symposium.co.za<\/p>\n<\/div>\n\n\n\n<div class=\"softlite-block-div\" id=\"softlite-block-atl7nbcr\">\n<h3 class=\"softlite-block-heading\" id=\"softlite-block-ompbkmux\">Melissa Visser<\/h3>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-l0itgrtw\"><i class=\"fa-phone-alt ts7qmqkp\" data-id=\"6hnnbje1\"><\/i> 084 045 2113<\/p>\n\n\n\n<p class=\"softlite-block-basic-text\" id=\"softlite-block-vzc1umd1\"><i class=\"fa-envelope bgfjvosn\" data-id=\"9zukav7j\"><\/i> melissa@cx-symposium.co.za<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n\n\n\n<div class=\"softlite-block-custom-html\" id=\"softlite-block-rp19jtu4\"><uibrainxtag class=\"o9lvtu4k\"><uibrainxtag class=\"s1xkay0t\"><\/uibrainxtag><\/uibrainxtag><\/div>\n<\/div>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-28","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/cxssa.co.za\/index.php\/wp-json\/wp\/v2\/pages\/28","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cxssa.co.za\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/cxssa.co.za\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/cxssa.co.za\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/cxssa.co.za\/index.php\/wp-json\/wp\/v2\/comments?post=28"}],"version-history":[{"count":3,"href":"https:\/\/cxssa.co.za\/index.php\/wp-json\/wp\/v2\/pages\/28\/revisions"}],"predecessor-version":[{"id":81,"href":"https:\/\/cxssa.co.za\/index.php\/wp-json\/wp\/v2\/pages\/28\/revisions\/81"}],"wp:attachment":[{"href":"https:\/\/cxssa.co.za\/index.php\/wp-json\/wp\/v2\/media?parent=28"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}