Customer Experience: Connecting the Dots
Join industry leaders, innovators, and CX practitioners at the Sky Hotel, Sandton, Johannesburg on 27-28 Oct 2025 for two days of insight, networking, and transformation.
About the Symposium
Set against the iconic skyline of Johannesburg, the Customer Experience Symposium brings together senior executives, technologists, and thought-leaders to reshape how organisations deliver service.
Dates: 27–28 October 2025
Location: The Sky Hotel, Sandton, Johannesburg
Audience: CXOs, CIOs, CMO’s, brand managers, call-centre heads, entrepreneurs, government department heads, and anyone passionate about elevating the customer journey.
Industry-Leading Insight
Gain actionable knowledge on the latest trends—cybersecurity, omni-channel engagement, AI-driven tools, and metrics that matter.
Hands-On Learning
Participate in dynamic panels, live demos, and interactive workshops that translate theory into practice.
Strategic Networking
Connect with a diverse cohort of senior leaders and forge partnerships that can drive real-world change.
Featured Speakers
Sarah Johnson
CXO, Global Retail
“Building emotional connections through customer journey mapping”
Michael Chen
Head of CX, Tech Giant
“AI-powered personalization at scale”
Priya Patel
Director of UX Research
“Behavioral science for customer retention”
David Wilson
Chief Customer Officer
“Building customer-centric cultures”
Event Agenda
Check-in, collect your badge, and enjoy breakfast while networking with fellow attendees.
“The Future of Customer Connections” with Sarah Johnson, exploring how emerging technologies are reshaping customer expectations.
Choose from:
- AI in Customer Service
- Designing for Accessibility
- Voice of Customer Analytics
- Omnichannel Journey Mapping
Enjoy a catered lunch while connecting with speakers and peers in your industry.
Hands-on sessions where you’ll apply concepts from the morning presentations to real business scenarios.
“Measuring CX ROI” – Industry leaders discuss how to quantify and communicate the business value of customer experience investments.
Registration Options
Local Attendees
Southern Africa
International
Complete Package
International
Registration Only
Venue Information
The Sky Hotel
Sandton, Johannesburg
A modern conference venue with panoramic city views, state-of-the-art meeting rooms, and premium catering.
Ready to Transform Your CX Strategy?
Join us on October 27, 2025 for a day of inspiration, learning, and networking with customer experience leaders.